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Tourifik is a marketplace where Christian touring artists and the churches and venues that host them find each other, agree terms, and run the show.

Artists build a profile, search for venues, and send or answer offers. Churches, venues, promoters and agencies work the same shows from their own side.

Once a show is agreed, the same record carries the money, the schedule, the rider, the travel and the marketing, so nobody is emailing a spreadsheet back and forth.

Tourifik is not a party to a booking. The artist and the venue agree with each other, and the platform runs the payments, the paperwork and the tools around it.

Start at the onboarding questions. You answer what kind of work you do first, and the email and password come at the end.

Answering the questions first means the app can set your workspace up around the work you actually do, rather than dropping you into an empty account.

If you arrived from an invite link, a claim link or a ticket, use the sign-up form that link opens instead. It already carries the context the invite was sent with.

You can add people to your workspace after you finish. You do not need everyone signed up before you start.

There are two assistants. The one on these public pages answers from the help articles. Ask AI inside the app also has your own workspace in front of it.

Signed in, Ask AI can answer about your own work. Things people ask it:

• What is on my calendar for the week of the 14th?
• What does this venue have for backline, and does it cover our input list?
• Draft a reply to this offer that counters at $2,500 with a 60/40 door split.
• What is still blank on the advance for Friday?
• Which of our shows have not announced yet?

It reads your shows, bookings, riders, people and settings, and it says where each answer came from so you can check it.

Signed out, the assistant on /help and /contact answers from the published help articles and nothing else. It cannot see accounts, cannot look anybody up and cannot change anything. If your question is about your own account, sign in and ask there, or use the contact form.

Neither assistant is a person. Anything that needs a decision, a refund or a change to your account goes to the contact form.

The contact form reaches the team directly. It is the right route for anything about your account, your money, or something that looks broken.

Pick the topic that fits, then say what happened and what you expected. If something failed on a particular screen, say which screen.

You do not need an account to use it. If you are signed in, your details are filled in for you and you can still give a different address for the reply.

The assistant on the public pages answers from these help articles only. It cannot see any account, so a question about your own booking, payout or workspace belongs either in the contact form or, if you can sign in, with Ask AI inside the app, which does have your workspace in front of it.

Sign in with the email address and password on the account. If the password is wrong or forgotten, use the reset link on the sign-in page.

Check the address first. An invite sent to a work address makes an account on that address, so a personal address will not find it.

Use Forgot password to have a reset link emailed to you, then set a new password from that link.

Repeated failed attempts are throttled on purpose, so if you have tried several times in a row, wait a few minutes before trying again.

If the reset email does not arrive, check spam, then contact us and say which address you used. Do not create a second account on a different address: it will not have your workspace in it.

If you no longer have the email address on the account, the reset link cannot reach you and a person has to help.

Contact us from an address you do control, and say the old address, roughly when the account was made, and the artist, church, venue, promoter or agency it is attached to.

What you type in the contact form is treated as a claim, not as proof of who you are. Anything that changes access to an account is checked separately.

If somebody else on your team still has access, the fastest route is usually for them to add your new address to the workspace themselves.

You can change your password yourself under Settings. Changing the email address on the account is not self-service yet: ask through the contact form.

Open Settings, tap your name at the top, then Sign-in and security to set a new password. If you have forgotten the current one, use the reset link on the sign-in page instead.

There is no screen that changes your account email address today. Send the request through the contact form from an address you control and say which address the account uses now.

The contact form also lets you give a different address to be replied to. That is only for the reply. It never moves your account.

A workspace is the artist, church or venue, promoter or agency whose records you are looking at. One sign-in can hold several.

Everything you see is scoped to the active workspace: its shows, its people, its money, its riders.

If you belong to more than one, switch with the workspace control in the header, or from Settings. The switch changes what every screen is about, so check it before you go looking for a missing show.

A booking agent working several artists, or somebody who runs a venue and plays in a band, will normally have more than one.

People are added from the People screen. Each person gets a role, and the role decides what they can open and change.

You can add somebody as a contact without giving them app access. That is the right choice for a sound engineer you only need on a day sheet.

Giving app access sends an invite to their email address. They set their own password, and their access is theirs, not a shared login.

Remove access from the same screen when somebody leaves. Removing app access does not delete the history of what they did.

One side sends an inquiry or an offer, the other answers or counters, and the show becomes real when the offer is accepted.

An artist can ask a venue about a date, and a church or venue can ask an artist. Both land in the same booking record.

Terms can go back and forth. Each counter is recorded, so there is one history of what was actually agreed rather than a thread of messages.

Accepting is the moment the date is committed: the fee, the payment schedule and the cancellation terms are all snapshotted onto the booking at that point, and later changes to the platform fee schedule do not reach back into it.

A booking carries a payment schedule: a deposit at accept, any agreed milestones, and the balance around the show.

Payments run through Stripe. Tourifik is a limited payment collection agent, and the money moves on the schedule attached to the booking.

The artist payout is the captured amount minus the platform commission, on the schedule in the Standard Terms version attached to that booking.

The exact mechanics for your booking are on the booking record itself, because they were agreed there.

Every booking has one of three cancellation templates attached: Soft, Hard, or Custom. What comes back depends on that template, the timing, and who cancelled.

Under the Soft template, a cancellation 30 or more days out refunds the deposit with no kill fee. Between 14 and 30 days the deposit is forfeited and a 50% kill fee can apply to the remaining balance. Inside 14 days the kill fee can be 100% of the remaining balance.

Under the Hard template the deposit is forfeited at every stage, and inside the windows the balance can still be due. Custom is whatever the parties agreed at booking time.

Force majeure is defined in the Refund Policy and excuses the cancelling party from kill fees under all three templates.

Tickets follow the refund tier the organiser set, and the $3 ticket platform fee is refunded when an event is cancelled and retained on a buyer-initiated refund for an event that still happened.

The Refund Policy is the authority on all of this, including how to raise a dispute. Read it before you cancel, not after.

Advancing is where both sides fill in the details of the day: timings, sound, hospitality, parking, contacts.

Each question has a side that owns it. The artist answers what the artist knows, the venue answers what the venue knows, and both see the result.

Answers feed the day sheet, so the schedule the crew reads on the day is the same information that was advanced rather than a retyped copy.

Nudges go out as the show approaches when something important is still blank.

An artist keeps one rider covering tech and hospitality, plus a stage plot. A venue keeps what it has and can arrange.

Upload an existing rider and the app reads it into structured sections rather than leaving it as an attachment nobody opens. That upload is your master copy, and editing it is how you keep it current.

A show takes what it needs from the master copy when it is prepared. Editing the master afterwards does not rewrite what was already agreed for a show that is under way: that is deliberate, because a venue that has booked crew and hired gear against a set of requirements cannot have them change underneath them. If something has to change for a specific show, change it on that show.

A venue does not carry a rider. A venue records its house sound, lights, backline, dressing rooms and hospitality, which is what an artist needs to know.

The day sheet is the single page for the day: schedule, contacts, address, parking, hospitality.

It is built from the booking and the advancing answers, so it stays current while things are still moving.

A shared day sheet link can be issued for people who have no account, such as a local crew or a support act.

Issued links point at the version that was issued, so somebody who printed the sheet yesterday is not surprised by an invisible change.

A show marketing package is a media budget that funds paid social ads for the show, plus a management fee of 15% of the media budget.

Both the media budget and the management fee are shown at checkout before you buy.

Creative is generated for the show and can be reviewed before it runs.

If a campaign is reduced or stopped, the share of the management fee matching the refunded media budget is refunded, and an order that never goes live is refunded in full. The fee on budget already spent is not refundable.

The library holds the artwork for a show: posters, social sizes and the photos they are built from.

Generated artwork is yours to download and post anywhere, not only inside an ad campaign.

Uploaded photos stay in your workspace and are used to build the show artwork.

Tourifik Ticketing sells tickets for a show with a flat $3 platform fee per ticket, shown to the buyer up front.

The $3 fee is the same whatever the ticket costs, and it is itemised as a service fee at checkout and included in the all-in price shown.

Stripe processing fees apply on top of the $3 and come out of the organiser payout.

Free tickets carry no platform fee.

Self-serve checkout sells up to 15 tickets at once. Larger groups go through the group request form on the event page.

A group request routes to the organiser, who can answer with a group rate and seats together.

This is the right route for a church, a school or a partner organisation bringing a coach load rather than a family.

Tickets follow the refund tier the organiser set for that event, and a cancelled event refunds the $3 platform fee as well.

If an event is cancelled, the refund includes the platform fee.

If you ask for a refund on an event that still happened, the refund follows the organiser tier and the platform fee is retained.

If a show sells out while you are in checkout, the purchase refunds itself automatically.

The Refund Policy has the full rules, including donations and disputes.

There is no subscription. The platform takes a commission per booking, a flat $3 per ticket, and 15% of a marketing media budget.

Booking commission is 5% of the artist fee for an independent artist. For an artist booked through an agency it is the lesser of $150 or 5% of the artist fee, which is never more than the independent rate.

The commission that applies is snapshotted on the booking when the offer is accepted, and it is deducted from the artist payout.

Ticketing is a flat $3 platform fee per paid ticket. Show marketing is a 15% management fee on the media budget.

Agencies pay no monthly fee and there is no agency subscription to cancel.

Stripe processing fees are separate and pass through. The full fee schedule is Section 9 of the Terms.

Payouts go to a connected Stripe account. You add yours under Settings before money can reach you.

Stripe runs its own identity and business checks on a connected account. Until those pass, Stripe will hold the payout.

When the money moves depends on the Tourifik Standard Terms version attached to your booking, and the two behave differently. One pays after the show with a chargeback hold; the other forwards each payment as it clears, with no artist hold. The booking record says which one it carries.

The commission is deducted on whichever schedule that version sets. Do not assume a timing from another booking: read the one you are asking about, and the Terms for the version it names.

Roles decide who can change settings, who can act on money, and who can sign or accept on behalf of the workspace.

Sensitive things are separated on purpose. Editing settings, handling payouts and holding booking authority are not the same permission, so an assistant can run the calendar without being able to sign a deal.

If a button is missing rather than refusing, that is usually your role rather than a bug. Ask an owner or manager in your workspace to check the People screen.

Permissions are re-checked on the server every time, not just hidden in the interface.

Verification confirms that the person behind an account is who they say they are, and that they have authority to act for the artist, church, venue or agency.

Identity is checked through Stripe. Tourifik keeps the result, not the document.

Authority is separate from identity: being a verified person does not by itself make you the person who can sign for a venue.

A verified badge means the check passed. It is not a rating and it is not an endorsement of anybody as a promoter or a performer.

The Privacy Policy is the authority. It lists what is collected, who it is shared with, how long it is kept, and the rights you can exercise.

Your workspace data belongs to your workspace. It is not sold, and the sub-processors that receive data are listed publicly.

You can ask for access to your data, correction, or deletion of your account. Some records have to be retained for a period for legal and accounting reasons, and the retention table in the Privacy Policy says which.

Ask AI keeps notes it has confirmed with you, per workspace, so it does not ask the same question twice. Settings has an AI memory screen where you can read those notes and tell it to forget one. Retention of your wider Ask AI history is covered in the Privacy Policy.